Terms & Conditions

Zylabs is a deal engineering platform: an AI-native layer across Hunt, Reach, Intel, and Pursue that turns fragmented sales knowledge, including proposals, RFPs, CRM data, and case studies, into deal-ready intelligence. Specific features, scope, and any paid subscription are set out in an order form or agreement between Zylabs and Customer where applicable. These Terms govern use of the Service generally.

The Service is intended for business use by individuals acting on behalf of a company. You must be at least 18 and authorized to bind your organization to these Terms. You are responsible for the accuracy of your registration information and for safeguarding your account credentials.

The Service may let you connect third-party accounts, including Google Workspace (Gmail, Calendar, Drive). By connecting an account, you authorize Zylabs to access the data covered by the permissions you grant, for the purpose of delivering the connected feature, in accordance with our Privacy Policy and, where Google data is involved, the Google API Services User Data Policy. You may disconnect any third-party account at any time; doing so may limit related features.

You will not:

• Reverse-engineer or attempt to extract source code from the Service, except where permitted by law.
• Use the Service to store or transmit unlawful, infringing, or malicious content.
• Interfere with or disrupt the integrity or performance of the Service.
• Attempt to gain unauthorized access to the Service or its related systems.
• Use the Service to build a competing product.

Customer retains all rights to the data it submits to or connects through the Service (“Customer Data”). Customer grants Zylabs a limited license to process Customer Data solely to provide, maintain, and improve the Service. Zylabs will not use Customer Data to train models shared across customers without written consent, and will not sell Customer Data.

Zylabs retains all rights, title, and interest in the Service, including the underlying software, models, and Zylabs’ trademarks and brand assets. These Terms grant Customer a limited, non-exclusive, non-transferable right to use the Service during the term of the applicable agreement. No other rights are granted.

Where the Service is provided under a paid engagement, fees, billing frequency, and payment terms are set out in the applicable order form. Fees are non-refundable except as required by law or expressly agreed in writing.

Each party will protect the other’s confidential information with the same degree of care it uses for its own confidential information of a similar nature, and at least reasonable care, and will use it only to perform under these Terms.

The Service is provided “as is” and “as available.” Zylabs disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. Zylabs does not warrant that the Service will be uninterrupted or error-free.

To the fullest extent permitted by law, Zylabs’ aggregate liability arising out of or related to these Terms will not exceed the amount paid by Customer to Zylabs in the twelve months preceding the claim. Neither party is liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost data.

Customer will indemnify and hold Zylabs harmless from claims arising out of Customer’s misuse of the Service or violation of these Terms, to the extent permitted by law.

Either party may terminate these Terms if the applicable subscription term ends without renewal, or immediately if the other party materially breaches these Terms and fails to cure within 30 days of notice. On termination, Customer’s right to access the Service ends, and Zylabs will delete or return Customer Data on request, subject to legal retention requirements.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising out of or relating to these Terms.

We may update these Terms from time to time. Material changes will be reflected by a new effective date at the top of this page. Continued use of the Service after changes take effect constitutes acceptance.

Questions about these Terms: hello@zylabs.ai.
Zylabs Technology Private Limited, India.

See also our Privacy Policy.